Q01.What is the meaning for three colour lines in HDMI video?
The light blue line is Progressive Motility (PR), the dark blue line is Non-Progressive Motility (NP), and the yellow line is Immotility (IM). 

Q02.How long does the analyzer full battery for charging?
It is about two hours.

Q03.How long does the analyzer for using after the battery fully charged?
The battery could use for three hours after the fully charged.

Q04.How does the analyzer download the PDF report?
Please use a USB Drive to insert into the analyzer (The capacity: 1 GB or more).  Select the ''Utilities'' and ''Backup All Records'' icon. Select ''Backup'' and then the ''OK'' icon to compete the backup action. After that, you can insert this USB Drive into your PC/Laptop to preview or download all the records. Another way that you can prepare a RJ 45 Gigabit Ethernet Adaptor to connect the internet cable and the analyzer, to preview or download the results. (Please refer to the LensHooke^TM X1 PRO Semen Quality Analyzer Product User Manual for detail.)

Q05.What is the meaning for the「＊」 appear next to the test result on the screen?
If you see the ''＊''  symbol appear next to the concentration value on the screen which means the sample might have aggregation, crystals, or bubbles. It might impact the test result. We will recommend you redo the test or note it on the data records. 

Q06.What is the notice for using the LAN function?
1. The RJ 45 Gigabit Ethernet Adaptor type is suitable for Realtek RTL8153 and AX88179 chip to connect to the analyzer and the LAN.
2. Please use the following browser to active the access web page as advice: Firefox (Ver: 62 or more), Chrome (Ver: 69 or more), and  Microsoft Edge for Window 10. 

Q07.How much the volume for sample applying onto the test area of the cassette (the minimum and maximum volume)?
The special Anti-Leakage design can be containing the sample around 900μL to prevent leakage if too much sample applied. Theory, the analyzer can detect the sample around 0.5μL, but it is recommended to apply 40μL on the cassette.

Q08.Does LensHooke^TM License Dongle allows the different box of cassettes for test?
Please use the cassette which is manufactured and supplied by Bonraybio Co., Ltd. and it is no problem for test. Beside, LensHooke^TM Semen Test Cassette is disposable designed, please do not reuse it. There are 50 pieces cassette and one license dongle for one cassette box, and the license dongle containing the 50 licenses same as the cassette number. Therefore, if you reuse or lost the cassette, the used test will not be the same as your cassette number. Please refer to the user manual for details. 

Q09.How to do sample liquefaction check by using C-KUP^TM?
Please invert the C-KUP^TM containing the sample for few times, and the sample will be drawn through the patented V-Stick. According to WHO 5^th criteria, if the sample in 2 cm threads, it means the sample not complete liquefied. You have to replace the sample on flat surface wait for 30 minutes (or you can replace in an incubator at 37℃). If it is in discrete drops, it means the sample is complete liquefied, and the sample is ready to be tested. Please avoid the bubble appear into the bottle. (NOTE: Between the apex of the bottle bottom to the patented V-Stick is precisely calculated and designed for 2 cm.)

Q10.What is the limitation for the test cassette storage and transportation?
Please storage the test cassette between 2℃~30℃ and transport in envioment at -15℃~65℃.

Q11.Do you offer the customerized PDF report?
We offer a very professional PDF format report. If the customer needs the customerized report, please make a list for us and we will communicate with our team.

Q12.How often does the update software release? Is it charged?
Basicly, we will release the update software 1~2 times a year, also it does not have extra charge so far.

Q13.Why does the touch screen show the message ''Storage Insufficient Available'' ?
The message ''Storage Insufficient Available'' appears on the screen, it means you have to do back up and delete the records to release the analyzer capacity. Please prepare the USB Drive which is the capacity at least 1GB, and insert the USB Drive into the analyzer. Select ''Utilities'' and then the ''Backup All Records'' icon to do back up. Select the ''OK'' icon to complete back up. You have to also select ''Utilities'' and then the ''Delete All Records'' icon to delete and release the capacity. Once you have deleted the records, there are not be able to recovered again.

Q14.Why does the touch screen show the message ''Movement detected'' ?
The special designed for the analyzer it can also detect the movement to avoid the camera taking the unclear image and impact the test result. If the message ''Movement detected'' appears on the screen, please select the ''OK'' icon, and remove the cassette. It recommended you to replace the analyzer on flat surface. Please do not move the surface, cassette, or analyzer during analysis. After that,  immediately insert the cassette into the analyzer, it will automatically analysis the semen test.

Q15.The analyzer is not waterproof.
What to Do When the Analyzer Gets Wet?
Basic Rescue Steps
1.    Stay away from water
2.    Turn off the Analyzer
3.    Remove peripheral connectors such as power adapter, USB stick, HDMI…
4.    Sop up the water on the Analyzer.
5.    Send the analyzer back to manufacturer for repairing.

Note：
▲ Do not use high or direct heat such as from a hair dryer or in the oven as this will damage the unit.
▲ Do not shake the analyzer to dry the water.

Q16.What is the notice for using the "Barcode scanner" function?
Make sure that the barcode scanner you use could recognize the Data Matrix of the label. The label of our QC product (X QC beads, X QC Reticle, X QC Video) adopts "GS1 Data Matrix".